Forum: Global Maps

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[Resolved]Global Maps – Tooltip not working after update

Home Forums Global Maps Global Maps – Tooltip not working after update

This topic contains 15 replies, has 3 voices, and was last updated by  Jeremy 2 years, 5 months ago.

Viewing 15 posts - 1 through 15 (of 16 total)
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  • #31730

    asenka
    Participant

    Hi. We updated the global maps and GeoMyWP plugins last week and all seemed fine. I notice now though that the tool tips from the global maps form are not working – http://njtrails.org/map/ – the tooltips on the maps for rest of the searches are working just fine, just not the global maps form. I poked around in the settings to see if something got wiped out in the update but didn’t see anything out of place there. Looking for any thoughts on where else I might dig to find something. If there was a custom template for these, might that have gotten wiped out in the update? or does it use the same custom template as the GeoMyWP plugin?
    Thanks for any help.

    #35352

    asenka
    Participant

    Hi again. Anyone experiencing the same issues with this? Seems like a standard implementation but its not working. Thanks!

    #35389

    Eyal Fitoussi
    Keymaster

    HI,
    The Global Maps add-on uses its own template files for the info-window. Please go to the form editor -> Marker Info Window tab and change the “Marker Info Window Type” to pop-up. Update the form and go back to the map to see if the information shows in the pop-up window. Than go back to the form and change it back to info-window, update the form and test the map again.

    Thank you.

    #35396

    asenka
    Participant

    Thanks for the reply, I just tested that: Pop-up gives me a large grey screen, no info. (in fact, no X to get out of it or anything) Changing back to info-window gives me the same small window, the loading gif runs as if its loading some info, but nothing displays – just a white box.

    #35411

    Eyal Fitoussi
    Keymaster

    Do you have any of the info window items checked in the form editor? like Featured image, excerpt and so on?

    Are you using the latest version of Global Maps which is 2.0?

    #35614

    asenka
    Participant

    Yes on both counts, its 2.0 and I’ve right now there are several still checked. They work fine on the other forms, just not the global maps form. Just not sure what I’m missing here. Its pulled onto the page using [gmw form=”4″] – I tried other shortcodes as well no luck. I didn’t think there could be a theme issue here since its all set to default and within the basic map function. Any other ideas? Thanks so much.

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    #36164

    Eyal Fitoussi
    Keymaster
    This reply has been marked as private.
    #36195

    asenka
    Participant

    Thank you, see PM

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    #40376

    asenka
    Participant

    Hi, any progress on this? The site was down for a few days due to DDoS, but its back and up running if you could take a look. Thanks.

    #41723

    asenka
    Participant

    Hi, I just tested and the issue still persists. Any thoughts? Thanks.

    #43025

    Eyal Fitoussi
    Keymaster

    I responded to your other topic. Once I have FTP access I will take a look at both issues.

    #43088

    asenka
    Participant

    Hi, I put FTP info here as well. Thanks!

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    #43314

    Eyal Fitoussi
    Keymaster

    I found and fixed the issue directly on your site.

    I will apply this fix to the next version of the add-on.

    #43377

    asenka
    Participant

    Thanks very much for all your help!

    #43466

    Eyal Fitoussi
    Keymaster

    You are welcome. I am glad I can finally close those tickets 🙂

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